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  3. Advanced Requests

Advanced Requests

Everything you need to know about advanced requests, the feature built for the most demanding astrophotographers.

  •    What is an Advanced Request?
  •    What is the cost of an Advanced Request?
  •    I received a poor quality image, what should I do?
  •    How can I observe comets, asteroids or other solar system bodies?
  •    Do you offer discounts based on the moon phase?
  •    How do I download images obtained with Advanced Requests to my computer?
  •    Do I need to calibrate my images?
  •    How does My Data Archive work?
  •    How do I choose a target to observe?
  •    How do I select the right telescope?
  •    How to create an image series?
  •    Is image binning supported?
  •    In which format are the images delivered?
  •    Which scheduling mode should I use?
  •    What is automated scheduling?
  •    What is custom scheduling?
  •    How do I use the scheduling calendar?
  •    What is the refund policy for failed requests?
  •    How can I access original, raw or uncalibrated images?
  •    What are calibration frames?
  •    How can I access calibration frames?
  •    What are the vertical lines (bad columns) I see in some of my images?
  •    The completion time of my Advanced Request is in the past, but it still shows as Pending. What's going on?
  •    What are the bright arcs I can see in some of my images?
  •    What to do if my images are saturated or affected by blooming?
  •    Do you have MPC codes for your observatories?