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  1. Telescope Live Help Center
  2. General

General

FAQs and general troubleshooting when using the TelescopeLive platform

General

  • What are the monthly subscriptions available?
  • Do you offer a free trial?
  • How do credits work?
  • What are the image crediting and image ownership policies?
  • How should I credit the data source on Astrobin?
  • How do I contact customer support?
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One-Click Observations

  • How do One-Click Observations work?
  • How do Observation Bundles work?
  • How do I suggest a new One-Click Observation or Bundle?
  • How do Future One-Click Observations work?
  • How much does a One-Click Observation cost?
  • Why are future One-Click Observations delayed?

Advanced Requests

  • What is an Advanced Request?
  • What is the cost of an Advanced Request?
  • I received a poor quality image, what should I do?
  • How can I observe comets, asteroids or other solar system bodies?
  • Do you offer discounts based on the moon phase?
  • How do I download images obtained with Advanced Requests to my computer?
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Planetary Imaging

  • How does planetary imaging work?

Our Telescopes

  • CHI-1, 60cm F6.5 Reflector
  • CHI-2, 50 cm F3.8 Reflector
  • CHI-3, 100 cm F6.8 Reflector
  • CHI-4, 50 cm F3.6 Reflector
  • CHI-5, 10 CM F2.0 Refractor
  • CHI-6, 20 CM F3.0 Reflector
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Observatories

  • El Sauce Observatory, Chile (CHI)
  • IC Astronomy, Spain (SPA)
  • Heaven's Mirror Observatory, Australia (AUS)

Legal

  • Terms and Conditions
  • Subscription Agreement
  • Cookie Policy
  • Privacy Policy