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  1. Telescope Live Help Center
  2. General

General

FAQs and general troubleshooting when using the TelescopeLive platform

General

  • How do gift cards work?
  • How do I contact customer support?
  • Do I need to pay a monthly subscription to access Telescope Live?
  • Do you offer a free trial?
  • Can I observe a solar system planet or the moon?
  • Do you offer discounts based on the moon phase?
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One-Click Observations

  • What is a One-Click Observation?
  • How much does a One-Click Observation cost?
  • How do One-Click Observations actually work?

Pro Datasets

  • What is a Pro Dataset?
  • How much does a Pro Dataset cost?
  • What is the difference between Standard and Premium Pro Datasets?

Advanced Requests

  • What is an Advanced Request?
  • How much does an Advanced Request cost?
  • How do credits work?
  • What is the telescope price list?
  • I received a poor quality image, what should I do?
  • How can I observe comets, asteroids or other solar system bodies?
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Our Telescopes

  • CHI-1, 60cm F6.5 Reflector
  • CHI-2, 50 cm F3.6 Reflector
  • CHI-3, 100 cm F6.8 Reflector
  • CHI-4, 50 cm F3.6 Reflector
  • CHI-5, 10 CM F2.0 Refractor
  • SPA-1, 10cm F3.6 Refractor
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Observatories

  • El Sauce Observatory, Chile (CHI)
  • IC Astronomy, Spain (SPA)
  • Heaven's Mirror Observatory, Australia (AUS)

Legal

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