General

• How do gift cards work?
• How do I contact customer support?
• Do I need to pay a monthly subscription to access Telescope Live?
• Do you offer a free trial?
• Can I observe a solar system planet or the moon?
• Do you offer discounts based on the moon phase?

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One-Click Observations

• Why are my One-Click Observations delayed?
• What does "Recalculating" means?
• What is a One-Click Observation?
• How much does a One-Click Observation cost?
• How do One-Click Observations actually work?

Pro Datasets

• What is a Pro Dataset?
• How much does a Pro Dataset cost?
• What is the difference between Standard and Premium Pro Datasets?

Advanced Requests

• The completion time of my Advanced Request is in the past, but it still shows as Pending. What's going on?
• What is an Advanced Request?
• How much does an Advanced Request cost?
• How do credits work?
• What is the telescope price list?
• I received a poor quality image, what should I do?

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Our Telescopes

• CHI-1, 60cm F6.5 Reflector
• CHI-2, 50 cm F3.6 Reflector
• CHI-3, 100 cm F6.8 Reflector
• CHI-4, 50 cm F3.6 Reflector
• CHI-5, 10 CM F2.0 Refractor
• CHI-6, 20 CM F3.0 Reflector

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Observatories

• El Sauce Observatory, Chile (CHI)
• IC Astronomy, Spain (SPA)
• Heaven's Mirror Observatory, Australia (AUS)

Legal

• Terms and Conditions
• Subscription Agreement
• Cookie Policy
• Privacy Policy