General
FAQs and general troubleshooting when using the TelescopeLive platform
Telescope Live Platform
Subscriptions, Credits and Refunds
- Do I need to pay a monthly subscription to access Telescope Live?
- Do you offer a free trial?
- How do credits work?
- What is the telescope price list?
- How do discounts work?
- Do you offer discounts based on the moon phase?
Telescope Specifications
- CHI-1, 60cm F6.5 Reflector
- CHI-2, 50 cm F3.6 Reflector
- CHI-3, 100 cm F6.8 Reflector
- CHI-4, 50 cm F3.6 Reflector
- SPA-1, 10cm F3.6 Refractor (OFFLINE)
- SPA-2, 70cm F8.0 Reflector
Observatories
Observing Requests
- How do I submit an observing request?
- Choosing a target to observe
- Selecting a telescope
- Using the scheduling calendar
- How to create an image series
- Selecting a scheduling mode
Image Troubleshooting
- How can I access original, uncalibrated images?
- What are the bright arcs I can see in some of my images?
- What are the vertical lines I see in some of my images?
- What is the total exposure time of an observing request?
- In which format are the images delivered?
- Do I need to calibrate my images?