During the initial phase of the beta test, you should report all bugs or issues you are experiencing through the chatbot you find at the bottom right of every page, or by sending an email to email@example.com.
When reporting a bug, please make sure to be as specific as possible, and make sure to include the steps needed to reproduce the bug. We have to be able to reproduce the bug to fix it.
Before reporting an issue, you should make sure that it hasn't been reported already. On this page, we keep an up-to-date list of reported issues. We also show issues have been closed. Note that we show issues reported by you, but also open issues managed by our development team.
During the beta test, we will try to close as many issues as possible, and we will deploy updates to the platform very frequently, every few days.
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Thanks for taking part in our beta test!
- Bug X - Crab Nebula CHI-1 has a repeated data set 02 MAR 2021 8:15. and 01 MAR2021 0:24. (This is for the observation Bundle)
- Bug - Maybe a bug on the beta 3 all one click observations object type filter. Selecting a Seyfert galaxy or interacting galaxy returns all 1491 observations rather than just the selected galaxy type. Works ok for
- Bug - I did an Object Type search on the page for Galaxies. Among the galaxies that were listed were non-galactic objects as well.
- Bug - Beta test bug. Spelling errors on the Bundles pages: “Cost neet at lest 5 to get discount”
- Bug - clicking on the link for my 5 credits, I get to the log in page. When I forget my password from there, the password reset "submit" is grayed out. I had to try from the main site on a different computer to make it work
- Bug - when hovering on top of some graphical elements, you can see a tooltip with some HTML code
- Bug - Gold+ users can't access the data archive
- Bug - In One Click Bundles: Not a bug per se, there is a spelling error highlighted and there is also inconsistent font usage on different boxes, some look TNR some look Arial etc...
First attempt to download an item from the archive:
M1 15 November 2020 Download Failed - 'Unexpected character encountered while parsing etc’ No further information Opened ‘Download Manager’ - no items listed
After a few minutes Download manager was populated with latest acquisitions, including two for M1 - one labelled failed, the second completed. Finally down loaded images as requested. So not a big issue but a little disconcerting as there were no further instructions/Comments following the initial download failure.
- Bug (navigation issues on LEARN MORE):
In One Click obs, after a search returning no results, ’No observations available’ with a hot spot ‘Learn More’. Selecting this button took me to the Help Centre which then went on to detail how to obtain future OCO’s as per the system in the original TL version.
- Bug: ’New Advanced Request’ page could do with a ’spellcheck’ e.g. Nebulae spelt Nebuale. Also came across many references to ‘Astrophotographu’ on other pages.
- Develop Like functionality in Future observations
- Develop possibility to easily download raw images and calibration frames of One Click observations
- The Future Observations page does not have an option to view in tile mode. I think this is important because not everyone knows what an object is just by looking at its catalog designation. The "All Observations" and "Observation Bundles" pages have this option.
Lack of naming consistency of OCO’s - some are listed under e.g. NGC reference, others by name e.g. Selected ‘Observation Bundles’. Selected ‘Object Name’. Entered NGC 6188. No result
Selected ‘All Observations’. Selected ‘Object Name’. Entered NGC 6188. No Result
Repeated above by entering ‘Rim Nebula’ – success. Repeated above for NGC 2467 No Result
Repeated for ’Skull & Crossbones Nebula. No Result
Repeated for “Skull and Crossbones Nebula’. Success.
Not a big issue but quite annoying as in the OCO lists objects have different references e.g. M31/Andromeda Galaxy depending on telescope.
- If future One Clicks are added to a bundle you already have, get a notification.
- Flag one clicks that have already been downloaded
- Multidownload for One CLick Observations and single download for the entire grabbed bundle
- Implement a way to filter Bundles that have already been grabbed
I was wondering why access to the raw images has been removed in the beta test of Telescope Live 3.0.
Answer from Telescope Live: this is a missing feature, it will still be possible to download raw images for One Click Obserations in TL3 (see feature requests)
One question I had is once you grab an observation bundle, can you change your mind and ungrab it? Also, since some of the observations happened in the past, it is possible I already downloaded it. Is there any way to determine if I have already downloaded an observation?
Answer from Telescope Live: no, you cannot "ungrab" as this would cause the entire grabbing system to be easily circumvented (grab, download, ungrab)
I think this new model is a step back for Gold members. Every time new one click observations were released, I would select all of them, because that is what my plan allowed. Now I have to budget my one click observations to fit into 50 credits. I don't think there is any way I will get as many one click observations under this new model as I got before. Also, it appears that all of my previous one click observations are scheduled in the new model, which will eat through my 50 credits pretty quickly. I need a way to unschedule or unlike certain one click observations that I would rather not spend credits on (but selected because they were essentially free before).
Answer from Telescope Live: the pricing for each One Click has been readjusted, and we are introducing a mechanism giving an additional 30% discount for the most recent one clicks. This, if well exploited, should bring the total number of One Clicks for a Gold user to a level that was similar to what it was before. Note that, you will be able to "Upvote" or "Like" observations in Future Observations page - in that way you will be notified via email when the observation is taken, so you can grab it before the discount expires (by upvoting, you will also influence the schedule, as we will prioritise observaitons with the most votes or likes). It is true, however, that the Gold plan will not be "grab all and forget", but you'll need to be a bit more selective on your targets. 50 credits per month will still give you hundreds of hours of observations per month, plus access to the legacy database which you did not have before, which should be anough to keep you busy !
Ok just getting my head around this, I will pay £19 per month, and get 20 credits which allows me to get about 20 One click observations, more if bundled with discount. Just comparing this I observed 360 one click observations in 8 months or around 45 per month. Here is the trade off, I gathered the one click observations by constantly keeping my 5 allowed topped up, to try and get multiple data sets - so I appear to be able to get about half of the sets I was getting, but can target this more using observation bundles to get more data on a particular object, However I will have to top that up by selecting individual data sets as they are added to the bundle. So for me this overall will get me less data, but perhaps more relevant. That has advantages and disadvantages. Firstly I have been accessing the site almost daily to ensure my 5 observations were kept topped up. I am probably going to be less likely to do that now and will go in selectively maybe a few times a month to catch up with new sets as I can't miss any now. Secondly it makes getting the additional data if you already have most less attractive. Could there be a cost effective "top up my bundle option" especially if new data is going to be added to bundles? These are initial thoughts, I will start to use actively (M31 is the first bundle) and then see how quickly my credits get used up, it may be that this makes me focus more on which particular objects I process on a monthly basis rather than the more random "let's see what pops up" of going in daily, however that may mean I don't actually look at objects and may miss interesting ones, especially for me being in the Northern hemisphere, I may be less interested in southern hemisphere objects now.
Answer from Telescope Live: please see answer to the above feedback, it addresses pricing plus a mechanism that will bring you back to the platformn. With the new pricing for all one clicks and grabbing discount for the most recent observations, you should easily get to 40/45 per month.
More of a question.. with the bundles why do you have to take the whole bundle to get the discount? Why would you want to take, for instance, all 17 items in a bundle when some of them are not so good (going by the black and white images) or indeed if you don’t need them e.g.depending on the Magnitude of the object and the chosen telescope. Perhaps a minimum of 5 sets of images could be sufficient to constitute a ‘minimum bundle’?
Answer from Telescope Live: while I do get your point, the idea of a bundle is to grab everything that has ever been collected for the given object, so if you wish to get a lower number of observations for the specific bundle, then you can grab each observation individually.
When the 1 click observations were 'free' (unlimited included), there's less of an issue if one observation is bad or one file is unusable. I've seen one-clicks in the past that were super noisy (especially from SPA-2) but given I had an unlimited amount I could shrug it off. Now, however, if you are paying for each observation, there is more of an implied guarantee of quality. I can see you getting increased tech support emails and complaints of "I didn't get what I paid for" when the inevitable happens and people have trouble with the data.
Answer from Telescope Live: this is a very valid point, Mark, and we will need to consider how to handle this. In the first instance, you are able to inspect the frames part of a One Click before grabbing (by navigating to All Details, Image frames). However, you are right that if you Grab and pay, then yuo want good quality data. We will need to discuss internally how to approach this issue, as we are aware that many one clicks do contain rubbish data (and that was what we wanted for the one clicks- it's like real observations where many things can go wrong. From now on, however, one clicks will need to have pristine data...)
Regarding pricing - I think there are several factors to consider. Time on an FSQ-106 is less valuable than on a CDK24. That would be my first consideration. Your cost you need to recoup for the initial investment is much higher in some cases. I'll assume for now the operating costs are similar though I'm sure they differ somewhat. The next point would be time spent on each instrument. For narrowband and RGB one-clicks, you tend to have 3 pairs of short exposures (300s) so I'd consider them equal. An LRGB should cost a little more. A fair algorithm might be:
X credits per minute of exposure * # minutes per filter * # filters * T
Where T is a 'telescope factor' that adjusts for your investment in each instrument (and would vary by instrument and/or site).
Answer from Telescope Live: The price of the One Clicks is calculated based on the cost of an equivalent Advanced Request, divided by a given factor. The cost of an advanced request is calculated based on the telescope utilisation (tot exp time + overheads) and the price for the given telescope (prices depend on telescope). You can read more on our Help Pages for advanded requests.
Having said all that, as a bronze user, until the last couple of months, I was getting far more value than "one credit per target with a 5 credit max". For example if you check your records you'll see in the month of August 2021, I obtained 16 one-click observations (01, 02, 12, 12, 13, 13, 14, 16, 26, 26, 26, 27, 27, 28, 30, 30) and in the month of Feb 2021 I obtained 14 one click observations (01, 01, 05, 05, 06, 07, 08, 08, 16, 18, 18, 19. 21, 27). Recently, due weather or equipment issues the availability of one-click observations has plummeted. But in the past I was getting 3-5 per week.
So if I look at your new pricing system, from my perspective, the value has dropped dramatically, from an average of 12-18 to just 5. I publish daily on Instagram to my 11,000 followers and have been promoting your service for many months. If I don't have some astrophotography of my own available I'll often process one of your images and of course give you credit. I'm sure I've steered many customers your way.
Answer from Telescope Live: You can read the answers above about reduced prices and mechanism to grab recent one clicks at a discounted price. If well exploited, you should be able to get a good number of One Clicks even with Bronze as the price can go down to 0.3 - 0.5 credits per one click. Note, also, that while in the past you were only able to book future one clicks, now you are able to look at all the past one clicks, and you can find those with a lower price (some are as cheap as 0.2 credits). So, while the mechanism for grabbing is indeed different and you might perceive that you will get less data now, as soon as you learn how to exploit the new system you will see that you will be able to grab a comparable amount of data, for those targets you are really interested in.