Advanced Requests can fail for a few reasons.

• If you selected automated scheduling, the request might fail because we fail to find a slot in the schedule. This can happen also half-way through your request. 
• If you selected custom scheduling, the request will fail (or partially complete), if the weather is unsafe, or if we encounter technical problems, or if some of the images are of insufficient quality.

When requests fail, a credit refund will be applied according to the following policy:

• If the images acquired and passing our quality tests, are less than 50% than those requested, a full refund will be applied.
• If the images acquired and passing our quality tests are more than 50% than those requested, then we will apply a proportional refund based on the total exposure time requested, and the total exposure time of the acquired images.

If you think that images that passed our quality tests are of poor quality and you'd like a refund for them, please contact us at support@telescope.live.

Note that we can only refund credits to your account. You will not be able to obtain a monetary refund to your selected payment method.